By accessing or using https://emarket.visual-idea.net (“Site”) operated by Visual Idea Network (“we”, “us”, “our”), located at Suite 33‑01, Menara Keck Seng, Kuala Lumpur, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you do not agree, please do not use the Site.
2. Definitions
User/Customer: Anyone who registers for an account or purchases through the Site.
Products/Services: Physical goods and software sold on the Site.
3. Account Registration
You must provide accurate and current information during registration, including email and shipping address.
You are solely responsible for safeguarding your account credentials and all activities under your account.
4. Payment
We accept major credit/debit cards and other payment methods via secure third‑party gateways.
All software purchases are non-refundable; physical product refunds are governed by refund and warranty clauses.
5. Product Details & Pricing
Descriptions, specifications, prices, and stock status are provided in good faith and subject to change.
All prices are in MYR and exclude applicable taxes and shipping costs disclosed at checkout.
Mistakes in pricing or descriptions may be corrected without obligation.
6. Shipping & Delivery
In-stock items typically ship within 7–14 days.
If out of stock, you may wait up to 90+ days, or opt for a full refund if the item remains unavailable.
We are not liable for delays due to customs, logistics, or force majeure.
7. Refunds & Returns
Physical products: Covered under the manufacturer’s warranty and Malaysian consumer laws.
You have a 10-day cooling-off period for eligible purchases (physical goods).
Late or unavailable stock: Full refund or wait option.
Software: No refunds after download or delivery.
Refunds are issued to the original payment method within 14 working days upon approval.
8. Intellectual Property
All Site content—including trademarks, logos, text, and graphics—belongs to Visual Idea Network or its licensors.
You may not use, reproduce, or distribute any Site content without express written permission.
9. Acceptable Use Policy
You agree not to misuse the Site, post unlawful content, infringe rights, or introduce harmful code.
We reserve the right to suspend or terminate accounts for policy violations.
10. Disclaimers & Limitation of Liability
Products are provided “as is,” except for stated warranties.
We exclude all liability for indirect, incidental, or consequential damages, to the extent permitted by law.
Our total liability for any claim will not exceed the purchase price paid.
11. Privacy
We collect personal data (payment info, address, etc.) per our Privacy Policy under Malaysia’s Personal Data Protection Act.
By using the Site, you consent to such data use and processing.
12. Modifications
We may update these Terms at any time, with the last update date revised accordingly.
Continued use of the Site constitutes acceptance of the updated Terms.
13. Governing Law & Dispute Resolution
These Terms are governed by the laws of Malaysia.
Any disputes may be submitted first to our customer service; unresolved issues may proceed to Malaysian courts.
14. Severability
If any provision is held invalid, it does not affect the remainder of these Terms.
15. Contact Information
For support or enquiries, contact us at: 📧 support@visual-idea.net / sale@visual-idea.net 📱 WhatsApp: +60 11-1116 8268 🏢 Suite 33‑01, 33rd Floor, Menara Keck Seng, 203 Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia.
